KYC Policy

Last update: 03/18/2021

When a user deposits an account with a total amount exceeding 500 euros, or withdraws any amount on the etherempire.com platform, he is required to go through the full KYC process.

During this process, the user will be required to enter some basic information about themselves and then provide:

  1. Identity card (front and back in some cases, depending on the document)
  2. Selfie with ID document
  3. Bank statement / Utility bill.

After the documents are uploaded, the user will receive the status "Temporarily Approved", the documents will be on our side, and the "KYC Team" will have 24 hours to review them and send the user an email notification of the result:

  • Approved
  • Refused
  • More info required - status does not change

If the user is in the "Temporarily Approved" status, then

  • The user can use the platform normally
  • User cannot withdraw funds

Guide to the “KYC Process”

  1. Identity card

    1. Signed
    2. Country is not a restricted country: United States of America and its territories, France and its territories, the Netherlands and its territories, and the countries that make up the Kingdom of the Netherlands, including Bonaire, St. Eustatius, Saba, Aruba, Curaçao, and St. Maarten , United Kingdom of Great Britain, Northern Ireland, Spain.
    3. The full name is the same as the client's name
    4. Document does not expire in the next 3 months
    5. Owner over 18
  2. Proof of residence
    1. Bank statement or utility bill
    2. Country is not a restricted country: United States of America and its territories, France and its territories, the Netherlands and its territories, and the countries that make up the Kingdom of the Netherlands, including Bonaire, St. Eustatius, Saba, Aruba, Curaçao, and St. Maarten , Australia and its territories, United Kingdom of Great Britain, Northern Ireland, Spain and Cyprus.
    3. The full name is the same as the customer's name and is the same as on the identity document.
    4. Date of issue: no older than the last 3 months

  3. Selfie with ID

    1. The owner is the same as the ID above
    2. An identification document, the same as in paragraph “1”. Make sure your photo/ID number matches
    3. The full name is the same as the customer's name and is the same as on the identity document.

Notes on the “KYC Process”

  1. If the KYC process is not successful, the reason is documented and a support ticket is created in the system. The ticket number, along with an explanation, is reported to the user.
  2. Once all the proper documents are in our possession, the invoice is approved.

“Other anti-money laundering (AML) measures”

  1. If the user has not passed full KYC, he cannot make additional deposits or withdraw funds for any amount.
  2. If the user has successfully completed the KYC process, then a detailed algorithmic and manual check of the user's activity and balance is carried out before any withdrawal to ensure that the withdrawn amount is the result of proper activity on the platform.
  3. Under no circumstances can a user transfer funds directly to another user.
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